Władysław Ślepowron-Kudelski Sp. z o.o.
ul. Długa 29
31-147 Kraków
NIP: 6772277897
1.The hotel provides accommodation services for adults and minors. Minors can only check into the hotel with an adult. It is not possible for a minor to rent a room on their own. Kosmopolita Rooms & Apartments has the right to refuse to check in a minor who is not accompanied by an adult.
2. The hotel rooms are rented from check-in to check-out (charging day).
3. Check-in time is at 2.00 p.m. and check-out time is at 11:00 a.m. on the next day. For guests booking directly through our website, check-in starts at 1:00 p.m. and ends at 12:00 p.m. the following day.
4. A person renting a hotel room and residing it, hereinafter referred to as the Guest, is obliged to check-in by presenting their ID at the reception and signing the registration card.
5. A wish for extending a stay should be reported at the reception no later than at 11:00 AM on the day of the departure. The hotel agrees to prolong a stay if there is a possibility and vacancies are available.
6. Payment for a stay is charged by the hotel in advance. The Guests are required to pay for their stay during the check-in procedure.
7. Payment for reservations is processed in line with the terms specified at the time of booking. In case of non-refundable reservation hotel will charge credit card 100% of total amount. If you need an invoice for the company, please include the invoice details, including the tax identification number (NIP), in the comments section during the booking process. If the necessary details for issuing a VAT invoice are not provided, the hotel will automatically issue a receipt, with no possibility of modification.
8. Smoking, apart from some designated places, is strictly prohibited in the hotel. In the case of not complying with this prohibition, the hotel will charge a fee in accordance with the current price list. (500 PLN).
9. All persons staying in the hotel are required to respect night quiet time from 10.00 p.m. to 7.00 a.m.
10. The Guest will be held responsible for all damages or destructions of the hotel equipment and technical appliances arising from their fault or the fault of the people visiting them. The Guest should immediately inform the reception staff about any damage right after its occurrence. Hotel is entitled to charge Guest for any damages recorded by the service, also after check-out.
11. In the case of violation of the provisions of these Rules and Regulations, the hotel may refuse to continue to provide services to a person who violates them. Such person is obliged to promptly comply with the requests of the hotel staff, pay for services already provided and for caused damage and destruction and for leaving the hotel area.
12. The Hotel may refuse to accommodate a Guest who, during their previous stay, seriously breached these Rules and Regulations by causing damage to the hotel or other Guests’ property or otherwise disrupted the peaceful stay of Guests or the operation of the hotel.
13. Hotels Personnel may enter the room without informing the Guest only to clean the room or change the bedding. It is also allowed to enter the room in case of dangerous situation or when the Guest do not obey the rules and regulations.
14. The hotel’s responsibility on account of any loss or damage of things brought to the hotel by the Guest is regulated by the articles 846-849 of the Civil Code. Hotel has a right to refuse to store money, securities and all valuables, especially if they pose danger to the safety of the hotel or their value is too great in relation to the hotel’s size or standard or if they require too much space.
15. The Guest has the right to file a complaint in case if they notice weaknesses in the quality of services provided. All complaints are handled by the reception staff within 14 days.
16. All personal belongings left in a room will be sent to an address indicated by the Guest. The Guest covers the shipping costs. If the hotel does not receive any instructions the items will be stored for 30 days and after this time all they will be disposed of.
17. Kosmopolita Rooms & Apartments is required to adhere to the Standards for the Protection of Minors, specifically to verify the identity of the minor and their relationship with the adult accompanying them at the property. (Act of May 13, 2016, on Counteracting Threats of Sexual Offenses and the Protection of Minors).
KOSMOPOLITA Guest Rooms & Apartments Management